New Poster
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1 Message
Services suspended due to past due bill; requesting extension
My services were just suspended due to nonpayment this morning and i DESPERATELY need TWO more days to pay it. Is it possible to have my service restored for the 2 days if i schedule the payment ahead of time? I have 2 children under 10 and this is a lot for all of us to handle during COVIID-19.
Thank you.
Thank you.
Responses
ComcastGina
Official Employee
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200 Messages
5 m ago
I'm so sorry for the delay in response! We want to help out as much as possible, we understand that the past year has been really financially difficult for many people. You can set up a payment arrangement with the automated system or an agent over the phone (1-800-XFINITY) and through the My Account app.
We are not able to process payments or take any payment information here but we can always help to answer any questions you may have and we are happy to look for savings opportunities on the account! If you need us, please click on my handle (ComcastGina) and send a private message with your name and address, to start.
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