Visitor

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2 Messages

Tuesday, July 22nd, 2025

Closed

Services Review

Hi, I want to talk to someone about how much my bill would go down if I remove services. How do I do this privately? I tried the Xfinity Assistant but was unable to get a representative no matter how many times I typed Agent or Representative.

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Official Employee

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1.9K Messages

2 days ago

Hello, @user_432buc! Thanks for reaching out regarding your interest in making changes to your plan. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!

 

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

 

And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.

Visitor

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2 Messages

Can you please message me so we can discuss?

Official Employee

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1.9K Messages

Sure, @user_432buc! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

 • 

2.4K Messages

user_432buc Thanks for allowing us to help with your rate concerns. I'm glad we were able to get you sorted out. If you need anything else, don't hesitate to create a new public submission. Have a good rest of your day. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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