2 Messages
Services failure of Xfinity in 77407 Richmond, Texas 20th & 27th Aug, 2024
I am Xfinity customer area 77407, Richmond, Texas they stamp services without any notification of users from 10.30PM to 6.30AM and I am doing online job at that time facing too much difficult and none of staff or customer services come online to talk only I need to talk with chat/rebate in line, no option where we complain about services.
secondly, I come to know when services were not working our T-Mobile company also interlink with Xfinity and provide cellular services through internet connection, so I am also user of T-Mobile so both services was suspended, I totally blocked and can't perform my duties in both days.
EG
Expert
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110.3K Messages
9 months ago
The concern is not "Community Center" help related............................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
9 months ago
Greetings, @user_412h8r! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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