Visitor
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2 Messages
Services down 2.5 days
Service has been down for 2.5 days, all I get is that they are doing maintenance. The service went down due to a thunderstorm on 7/5. Your system when calling does not allow one to talk to anyone and will hang up on you, states your service is down for maintenance. I have not seen a Xfinity truck in the area????! I checked your map, it does not show this area is down. Somebody needs to figure it out!!!!!!! And stop saying it because of maintenance. My address is [Edited: "Personal Information"]
Patricia [Edited: "Personal Information"]
When my year is up, I will be cancelling service, I wish I could cancel it now.
XfinityJohnG
Official Employee
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2.9K Messages
14 hours ago
Thank you for reaching out to our team. I know how frustrating any service interruption can be, and I will be happy to check on that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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