Services and customer service

user_0l4r2r Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had trouble getting help and we'll do everything we can to assist. Please send a Direct Message with your full name, address, and more context on what you need our help with. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message