Serviceable address issues

We have a new home that we moved into on February 21, 2023. Prior to moving in we created an account and scheduled a technician to come out so that our services would be set up prior to moving in. Our address at that time was marked as serviceable. The technician came out (Jan 25th) and said we needed a coax cable pulled. We did this and scheduled another technician. This technician came out February 8th. He said we needed a live tap installed in our Comcast node that is on our property. Xfinity scheduled this construction/maintenance technician. “Kurt with Comcast” came out and completed the work needed, he texted me saying it was complete and that we were ready to schedule the regular install technician to finish setting up the services. He told us that he spliced a line in on the tap on “X” Street (our side street, we are on a corner lot) but we were serviceable and ready to go. When we went to schedule the technician the employees at Xfinity said our address was not serviceable. Our account was then closed. We have been on the phone with representatives countless times and have been to the local Xfinity store multiple times. Each time someone tells us they have "made a note in our file" and to give it 3-5 business days (this has happened at least 5 times at this point).  It has been almost over two months of the back and forth with different representatives. Each time we go back someone tells us there is no note in our file. When we describe our situation, we are consistently met with "your address is marked as unserviceable in our system, sorry." When we ask how they can make it serviceable again they tell us that a tech will have to come out, but they cannot schedule a tech because our address is marked as unserviceable. It is clear to me that when Kurt came out to set up the live tap, something was incorrectly marked in the system. No one can seem to help us. We have been extremely inconvenienced and recently were told by the local Xfinity store district manager that we are not a priority because we are just individuals. We are not interested in being contacted unless whoever can contact us has the ability and authority to fix this situation.

 

I have spelled out specific facts below:

 

• On January 25th, the "technician" came out to set up our Wi-Fi when he told us we needed a coax cable pulled.
• On February 8th, the "technician" came out to set up our Wi-Fi when he told us we needed a live tap installed in our node. 
• On March 3rd, Xfinity sent out Kurt to install a live tap in the node. He texted me saying it was complete and we are good to go.
• Shortly after, our account was closed and we were told that our address was not serviceable
• Every lot in our neighborhood has access to Xfinity Wi-Fi-- our neighbors on both sides specifically have Xfinity Wi-Fi (102 feet away and less than 10 feet away, per Xfinity’s own system)
• The node is located ON OUR PROPERTY

 

This seems like it can easily be remedied if someone with authority and the ability takes the time to invest in this issue that has been ongoing. We would appreciate if someone did so, as we have been extremely inconvenienced and have tried to be patient, but it has become out of hand.

 

If someone can help, please let me know.

 

Thank you.