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user_2iuocr
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Wednesday, July 29th, 2026 10:19 PM

Serviceable address but pole Permits required?

I had signed up for internet service back in May, when they came to install we were told there were no cables ran to the house, so we would need to have a survey taken. We’ve had a few crews out since then and I am finally just not getting a call back saying they can install via the poles On the property but I am required to pay for pole permits, I cannot get a person on the phone and I am not always available to take their calls. How much is this going to cost? Do I need to apply for permits through local or state? I am confused and no one on the phone seems to know anything either. I do have a ticket number  (Edited: Personal information)

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2 hours ago

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XfinitySeth

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1.4K Messages

2 hours ago

Happy Wednesday user_2iuocr and thanks for coming to our community for help! More than anything we appreciate you wanting to get started with the Xfinity family, so I want to do everything we can to ensure there's a clear path for you to get service activated. With your serviceability request already in place, I'd be happy to check on it for you to let you know where things currently stand 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

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