Serviceability Ticket #2400009

Hi - we are trying to proceed with a service request, but have not been able to get in touch with anyone by phone or email. We have the funds, and need to initiate payment in order to get a work order scheduled. Is there someone I can speak to? We are not able to move into our home until this is scheduled since we need internet for work, school, etc. so any help is SO greatly appreciated. 

Email from Comcast:

Dear Nicole [Edited: "Personal Information"]:

 

Thank you for your recent request for Xfinity service at [Edited: "Personal Information"]. Our team recently conducted a site survey and determined that we do not have any facilities available to serve your home. We’ll need to install our facilities up to your home in order to provide service to your home. We’ve determined that the cost to extend our facilities to your home is $5,000.00. If you would like us to proceed with installation, full payment is due in advance.

 

The above costs are a desktop estimate, if you would like to proceed, we will have a final estimate provided

 

After we’ve received your payment, we will schedule our installation work. There are several steps involved, including:

·       Engineering and design

·        Obtaining necessary permits

·       Ordering materials and/or equipment

·       Testing and activation of the service

·        

The estimated timeframe is about 60 days from when payment is received. Once we begin our design work, this payment is non-refundable. This timeframe is an estimate, and unforeseen circumstances could cause delays. Once our work is complete, we will contact you and coordinate your service activation. 

 

If you’d like to proceed, please call [Edited: "Personal Information"] to let us know within the next 90 days.