Serviceability Request

Hello and thank you for coming to the Xfinity Community Forum with your serviceability questions, @user_p0ejij. That's a great question! Typically, for new construction, we can research the location and/or submit a request to our Serviceability team to have the address added to our billing system (if/when possible). You've come to a great place for help! Our Digital Care Team is awesome to work with because we'll remain by your side until we have all the answers and information you need :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!