1 Message
Serviceability request
How do I go about getting a serviceability request in for a new area? Moving to new apartments but xfinity doesn’t reach out there. But probably easily could. Would like to keep the service but not available in the new area. I’m in apartments so I’m not sure how that works versus a house.
XfinityChelseaB
Official Employee
•
1.7K Messages
9 months ago
Hello @Jcawcat79, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, and the service address associated with your account, and the new address your moving too, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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