1 Message
Serviceability Request
I'd like to submit a serviceability request for a new construction home. There's an existing coax line on the pole line in front of my house and there's an existing tap a span away. My address is not currently showing up in your system.
user_vt889z
1 Message
1 year ago
@Xfinity Support Could you please review this post
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EG
Expert
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110.4K Messages
1 year ago
The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.2K Messages
1 year ago
Our team is excited to hear you’d like to start services with us at your new home @user_re247a! Could you please send our team a direct message with your full name and full address? We can most definitely create a serviceability ticket! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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