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user_qite4p
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Tuesday, November 7th, 2023 2:04 AM

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Serviceability request

Im just needing a serviceability request, ive looked through previously posted questions and they say to use a create message button that doesnt exist for me, so if one could be provided that would be fantastic

Question

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Updated 

2 years ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

2 years ago

Good evening @user_qite4p, and thank you for reaching out on our Community Forums with your serviceability request, our team will be happy to help! To get started, can you please send us a Direct Message with your name and service address? 

 

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further!

 

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