vortextangent's profile

New Poster

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1 Message

Sat, Dec 26, 2020 8:00 PM

serviceability request

My address is not in your system and I had called in to request a check on serviceability but hadn't heard back in some time.  Is there a way to check in on that request or can I submit another?

Responses

Official Employee

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2.7K Messages

5 m ago

Hello, @vortextangent! Welcome to the Xfinity Forums. I'm excited to hear you are interested in our services and I would love to work with you to check on the serviceability of your location. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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5 Messages

2 m ago

My address is not in your system and I was told that the house was considered under construction although it was built in 2019.  Is there a way to check in on that request or can I submit another?

ComcastAbbie

Official Employee

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314 Messages

@fitzpatn Hello and thank you for taking the time to reach out to us and for being interested in our services! I would be happy to check into this for you. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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