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vortextangent
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Saturday, December 26th, 2020 8:00 PM

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serviceability request

My address is not in your system and I had called in to request a check on serviceability but hadn't heard back in some time.  Is there a way to check in on that request or can I submit another?

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4 years ago

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CCTambrey

Gold Problem Solver

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3.4K Messages

5 years ago

Hello, @vortextangent! Welcome to the Xfinity Forums. I'm excited to hear you are interested in our services and I would love to work with you to check on the serviceability of your location. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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user_5155b1

Visitor

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1 Message

@ComcastTambrey Hi, I am also trying to request serviceability. I can’t seem to find the spot to private message. 

4 years ago

0

CCGina

Official Employee

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800 Messages

Hi @user_5155b1! Apologies for any confusion, the way to send a private message has changed a bit since the latest update to our forums platform :)

 

To send one to us so we can check the serviceability and/or create a ticket for you, please use the following instructions: 

 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

 

I no longer work for Comcast.

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4 years ago

0

fitzpatn

Visitor

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5 Messages

4 years ago

My address is not in your system and I was told that the house was considered under construction although it was built in 2019.  Is there a way to check in on that request or can I submit another?

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CCAbbie

Problem Solver

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1.4K Messages

@fitzpatn Hello and thank you for taking the time to reach out to us and for being interested in our services! I would be happy to check into this for you. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

 

I no longer work for Comcast.

4 years ago

0

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