Visitor
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1 Message
Serviceability Request for Line Connection from Street to House
Hi,
I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activate equipment on a 2 hour install appointment. I need to know how to get this initiated ASAP, because the internet needs to be up and running when we move in in March. I've tried various ways to get this started, and customer service doesn't seem to understand what I'm talking about. They just tell me to wait until the tech comes out and they will figure it out - but I've read that this process can be time consuming, and we need to know where the tech wants the drop to be situated in/on the house. We can get the lines located and dig the trenching so it's ready for the tech, but need to know what Xfinity's process is. I would appreciate a response at your earliest convenience. Thanks so much!
strega7
Contributor
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483 Messages
6 hours ago
I have to warn you, the last time I relied on an ISP's subcontractor to get a line in, it was almost three months later than originally scheduled. The outdoor stuff has a lot of variables.
On the other hand, the easiest install I ever had was where I had my home contractor wire my house all the way out to the neighborhood cable box. When the cable tech arrived, it took him about three minutes at the box to make the connection.
Just a thought.
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EG
Expert
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116K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.7K Messages
2 hours ago
Hi user_pv7jam! Thanks for joining our Xfinity Forum. We appreciate your interest in getting our service and would love to become your service provider. My team is here to help and would be more than happy to properly assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thanks for getting this moved over @EG!
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