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user_kt01iy
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3 Messages

Monday, January 29th, 2024 6:28 PM

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Serviceability Request: [Edited: "Personal Information"]

Can I get an update on this request...Serviceability Request: [Edited: "Personal Information"]

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Updated 

2 years ago

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XfinityAdrienne

Official Employee

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2.1K Messages

2 years ago

Hey there, @user_kt01iy! We can certainly look into the ticket with you regarding bringing services to your location. Can you please send us a DM to get started? 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_kt01iy

3 Messages

I don't have any of these options on my phone screen .. is it possible to have some one call me or transfer my name and phone by email?

2 years ago

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XfinityAdrienne

Official Employee

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2.1K Messages

I do apologize, but we would not be able to do that publically for your security @user_kt01iy! What browser are using to access forums? Have you cleared your cache and cookies? You can also reach out by calling 1-800-XFINITY for further details regarding the ticket. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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user_kt01iy

3 Messages

Chrome on my phone...I'll call the 800 number

2 years ago

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XfinityAdrienne

Official Employee

 • 

2.1K Messages

Hmm, that is certainly strange. Were you able to clear the history, and see anything different @user_kt01iy? We did receive your DM, and will continue working with you there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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