Visitor
•
1 Message
Serviceability Request: Add New Construction Address to Database
Hello Xfinity Support Team,
I am closing on a new construction home on May 29th and would like to set up Xfinity internet service for my move-in. Currently, my address is not showing up in the Xfinity online system, likely because it is a new build.
Here are my location details to help expedite the ticket:
[Edited: "Personal Information"]
USPS Status: The address is officially active and recognized in the USPS database (I have the ZIP Code lookup confirmation with the Carrier Route and Delivery Point Code ready to provide if needed).
Could you please assist me with getting this address built into the billing system so I can select a plan and schedule an installation?
Thank you for your time and assistance!
XfinityEricB
Official Employee
•
3.3K Messages
9 days ago
Can you send us a direct message with your full name, and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0