Serviceability - Next Step

We purchased the property located at [Edited: "Personal Information"] approx. 3 months ago. We had a locate performed last week and found a comcast/xfinity green box and a line running through the property to the neighbor's property. We show no easement for this line and would like to know what our next step should be. We are about three weeks from submitting our home plans to the county.

Thank you,

Chad [Edited: "Personal Information"]

Parcel # [Edited: "Personal Information"]

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XfinitySara

Official Employee

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2.1K Messages

4 months ago

Hello, @user_pgfcyy! Thank you for creating a post regarding the recent work performed at your new location and what your next steps are. Our team is great to work with because we should be able to confirm whatever information we have available, helping escalate this on your behalf if necessary. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Customer Service

user_pgfcyy

Serviceability - Next Step

XfinitySara

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