Visitor
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1 Message
Serviceability Hold
Hi, I am a new resident at this address and I’m trying to activate Xfinity Internet service. I was informed at an Xfinity store today that there is a serviceability hold on my apartment because the previous resident left an unpaid balance of approximately $1,100.
I have no relationship with the previous resident and this debt is not mine. I can provide my current lease agreement, photo ID, and documentation showing my previous address.
I would like to have the serviceability hold reviewed and removed so I can activate my Internet service. If necessary, could you please open a ticket for the address and let me know if I can submit my proof of residency electronically?
EG
Expert
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121.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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3K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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