Visitor
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5 Messages
Serviceability Coordination
I moved into a house at the entrance to a new community over a year ago. I watched the Comcast Construction crew install Fiber Optic Cable and pedistals for the community. I was told, by Comcast, that my house would be included in the service. In January 2023 I received an email from Comcast stating that service was now available at my home. I was also contacted by a sales rep and signed up for service, or so I thought. I was told by the sales rep that construction would have to finish running the fiber optics cable before Installation could come out to my house. This past Saturday I received an email from someone who identified themselves as a Serviceability Coordinator who stated it would be $7205.56 to run 240' of cable install a new pedistal and then run another 220' of underground cable to bring service to my house. The email then stated Comcast was asking me to pay $3205.56 as my contribution to the project. The email writer gave me a phone number and email to contact him. I have three issues with this: 1. I was told for a year as I watched the project be worked on from numerous Comcast employees that my house was being included in the project. 2) The person who sent me the email refuses to call me back I have left numerous messages and sent several emails. 3) When you go to the Comcast website it shows I have service at my house and that it is available at my house. NONE OF THIS IS TRUE!!!!!
I feel that Comcast lied to me from the beginning of the project. I am disgusted because nobody with Comcast has the guts to talk to me about this. All I get is the run around and transferred to a bunch of different people.
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@user_dfe132 Hello! Thank you for reaching out to us here on our Community Forums. We can certainly take a look at the serviceability information you were provided and see what we can do for you. We will need you to send us a Private Message with your full name and address to investigate this further. Here are some instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to speaking with you.
(edited)
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user_dfe132
Visitor
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5 Messages
2 years ago
Completed your request
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