Visitor

 • 

2 Messages

11/04/2026 10:15 PM

Serviceability check and site survey ticket initiation

I am looking to get a serviceability check and site survey started for gigabit x10 fiber to an existing build. 

Oldest First
Selected Oldest First

Expert

 • 

122.8K Messages

6 hours ago

Concern moved here..

Official Employee

 • 

4K Messages

5 hours ago

 

user_5pdpqi. We’re excited to hear you’re interested in our Gigabit X10 service! We can open a ticket to have our team review your location and determine if an upgrade is possible. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

forum icon

New to the Community?

Start Here