1 Message
Serviceability Assessment
Hi,
I'm looking to move to a new house that is just outside the current service area (based on the maps I found on your website). There are no other broadband providers in the area, how can I get a quote for getting xfinity? I am a current customer.
XfinityVianney
Official Employee
•
2.6K Messages
3 years ago
Hi, @Ddevalve. Thank you for reaching out, and for being a member of the Xfinity family. We appreciate you wanting to keep us during your move. However, I see your new location is outside our footprint. We do generally require a home to be at least 300ft from a serviceable plant. If it's beyond this mark, you would be deemed unserviceable. There could be an option to discuss the possible cost of running a line, and I'll need to get this submitted for more answers.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and current service address to help us locate your account. I will also need the new address as well. Let me know if you have any questions.
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