Visitor
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1 Message
Service
I am filing a complaint, i moved to a new community, I order for tv and internet service. I found out today ( Sept. 24,2026) that the signal will not be turned on until Q4. When i called for service in August, this should have been mentioned to me, when the technician came out to perform the installation he should have mentioned to me. I work remote. This information would have been nice to have so i could have come up with a plan B. Will Xfinity contact me when the signal will start? This is very important.
EG
Expert
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121.8K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1.1K Messages
9 days ago
Hey there, user_3agkmt! Thanks for reaching out with your XFINITY Community forum with your installation delay concern. Working from home myself, I understand how important it is to have working services at all times. Rest assured, you have reached the right team to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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