New Poster
•
2 Messages
service
while watching Jeopardy today the picture kept freezing. very annoying. why?? this should not happen because i pay $228 a month and am never benind on my bill.
New Poster
•
2 Messages
while watching Jeopardy today the picture kept freezing. very annoying. why?? this should not happen because i pay $228 a month and am never benind on my bill.
XfinityJon
Official Employee
•
1.7K Messages
56 minutes ago
Good evening rhkrueger I can certainly understand the frustration if you are watching a program you enjoy, and the picture freezes. I will be happy to assist you. I have a couple questions to get a better understanding of the situation. How long has this been happening? Is it happening on any other channels that you are aware of?
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