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user_vh6fx1 Thanks for taking a moment to create a post and for letting us know about your experience! I'd love to get more information to submit your feedback to their leadership team for further review. We would need some account info to help fill in some gaps, so please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  How to: Direct messaging within the forum