Hello @user_s9824v First, thank you for choosing Xfinity and giving us the opportunity to serve you. Before you make a final decision, I'd be happy to take a closer look at your account to see if there are any options available that may better meet your needs or address the concerns that led you to consider disconnecting service.
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.) Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "New message" (pencil and paper) icon. In the "To:" line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
XfinityKam
Official Employee
•
356 Messages
3 hours ago
Hello @user_s9824v First, thank you for choosing Xfinity and giving us the opportunity to serve you. Before you make a final decision, I'd be happy to take a closer look at your account to see if there are any options available that may better meet your needs or address the concerns that led you to consider disconnecting service.
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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