Greetings, @user_tvl34e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Are you losing connection to all of your devices when this happens, or is it limited to specific devices? How often are the disconnects occurring? When you are disconnected, does it reconnect on its own, or do you need to intervene by restarting or power-cycling your equipment first? Did this just start happening, or has it been ongoing? I look forward to getting to the bottom of this for you.
EG
Expert
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118.6K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.9K Messages
3 hours ago
Greetings, @user_tvl34e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Are you losing connection to all of your devices when this happens, or is it limited to specific devices? How often are the disconnects occurring? When you are disconnected, does it reconnect on its own, or do you need to intervene by restarting or power-cycling your equipment first? Did this just start happening, or has it been ongoing? I look forward to getting to the bottom of this for you.
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