Skip to main content
user_g5ql97
1st Topic

Visitor

 • 

4 Messages

Saturday, May 30th, 2026 7:02 PM

Service

I have called many agents I was promised 50% bill credit if I made 50% of the payment I made the payment with the same agent that promised me the credit and she stated it would be credited within 24 hours when I called several more times no one could fine a record of it then I called again this time a supervisor told me she see the credit pending and I needed to 23.00 more for it to be credited I pay it with her and she said she is putting the credit on now  but wasn’t there agin so called back and nobody knows nothing and can’t help look like you could listen to the recording and see I’m telling the truth I think it’s very poor customer service 

Question

 • 

Updated 

21 minutes ago

6

1

0

Oldest First
Selected Oldest First
XfinityJon

Official Employee

 • 

1.4K Messages

51 minutes ago

Good afternoon user_g5ql97. You have reached the right team. I will be happy to look into this further with you. I do have a couple questions to better understand the situation. Was the credit associated with a repayment plan? Or was this a credit in regard to service issues?

 

5

0

user_g5ql97

Visitor

 • 

4 Messages

No I was told it was promotion credit to help with my bill which was like 900 and something 

Like

Reply

47 minutes ago

0

user_g5ql97

Visitor

 • 

4 Messages

@XfinityJon​ no I was tole it was a promotional credit to help me pay my bill

Like

Reply

46 minutes ago

0

XfinityJon

Official Employee

 • 

1.4K Messages

We can take a look into this further. I will need some additional information to better assist.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

43 minutes ago

0

user_g5ql97

Visitor

 • 

4 Messages

Need more information from Jon

Like

Reply

28 minutes ago

0

XfinityThomasA

Official Employee

 • 

3.5K Messages

 

user_g5ql97 - Our team is here to help! Let's chat and work together towards a resolution. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 minutes ago

0

forum icon

New to the Community?

Start Here