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user_67ylmr
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Visitor

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Thursday, May 14th, 2026 11:30 PM

Service

Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects. 

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3 hours ago

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XfinityJohnG

Official Employee

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3K Messages

3 months ago

Thank you for reaching out to our team. That is definitely an issue I can look into from here. When you are losing that connection, do you get an error code or error message on the screen?

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Toolman57

Visitor

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2 Messages

2 months ago

Since installation of new modem our landline is not working. 

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XfinityThomasD

Official Employee

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1.9K Messages

 

Toolman57 Just to check the basics, when replacing the modem, was the phone line connected in the same port on the back of the modem? Do you have a dial tone at all, or is it an issue with not being able to make or receive calls, or both?

 

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2 months ago

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Toolman57

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2 Messages

3 hours ago

phone is now operating. tech forgot to switch phone on while helping me set it up.

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