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user_q2tezb
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6 Messages

01/07/2026 6:10 PM

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Service

I am still currently trying to cancel my service but when I had dm both Xfinity support and an agent about this cancellation I had just been left on delivered, and now I have to pay for more days of service. 

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9 months ago

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XfinityAlfonso

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2.9K Messages

9 months ago

When signed in, can you try this Forums Direct Messaging link as well to send us a message? We are here to help and are looking forward to serving you. 

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user_q2tezb

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6 Messages

@XfinityAlfonso​ that is already how I had sent my direct messages and I never got a response 

9 months ago

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XfinityAlfonso

Official Employee

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2.9K Messages

 

user_q2tezb we do respond to all messages in the order received, and we will be in touch with you as soon as possible. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

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