Skip to main content
eddyjohn55's profile
eddyjohn55
1st Topic

Visitor

 • 

2 Messages

Monday, December 29th, 2025 9:48 PM

Service?

Simple question.  Does Comcast/Xfinity actually provide any actual customer service or just promises, promises?

Question

 • 

Updated 

4 hours ago

7

1

0

Oldest First
Selected Oldest First
XfinityAlyssaA

Official Employee

 • 

2.3K Messages

5 hours ago

Good afternoon @eddyjohn55, and thank you for reaching out on our Community Forums. I'm sorry to hear that you have been experiencing some frustrations with our customer service and this definitely isn't how we want our customers to feel. Our team of live dedicated agents is happy to help with any questions or concerns you may have and wants to resolve any issues you may be experiencing. Can you tell me a bit more about what's been happening so we can help get it addressed properly? 

2

0

XfinityAlyssaA

Official Employee

 • 

2.3K Messages

I can definitely understand why you are upset @eddyjohn55 and where your frustrations are coming from. We want to make sure that you are getting billed correctly and are happy to review those charges. Let's take a closer look so we can review the notes from your previous conversations and take a closer look at any billing discrepancies. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

forum icon

New to the Community?

Start Here