Service

I am writing to file a formal complaint regarding Comcast/xfinitys handling of my service over the past month. The level of service, communication, and customer support I have received is unacceptable especially considering I have been a loyal customer for many years point.

Beginning in early November, Comcast/xfinity cruise. We're working in my area shortly afterwards. Several of my channels became severely pixelly. I contacted Tech Support multiple times, and 2 separate tax were sent to my home. Both confirming that my wiring, equipment, and signal levels were functioning properly.

Despite this issue continued. Today after weeks of confusion and repeated calls, I was informed by representing claiming to be a manager that these channels were removed from my package entirely supposedly because my package was old and grandfathered in and no longer offered.  At no point did Comcast/xfinity notify me of any channel removals, package changes or modification to my service. I received no email, no ladder. No message to my account and yet. I continue to be build the same bundle price for fewer services perio

This is an unacceptable business practice. Removing channels without notification violates customer trust and charging the same rate for reduce service is both misleading and unfair.

As a long time customer, I expect far better treatment than what I have experienced throughout this situation. I'm asking that this matter be corrected promptly in professionally.