Service

The 3rd party company that came to bury service line disconnected they line but didn't reconnect it. Why do I have to wait until Sunday to have a technician come out to fix it. I shouldn't have to pay for the days off no service due to incompetence people that you contract with. This needs to be fixed ASAP! I shouldn't have to wait from Friday to Sunday to have this fixed!

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XfinityThomasA

Official Employee

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2.7K Messages

3 days ago

Hello, user_nivdqp. Thank you for your feedback and for contacting us here for help. I'd do the same if I were in your shoes. You have reached the right team for help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_nivdqp

Service

XfinityThomasA

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