Good evening, user_lre0gk! I am sorry to hear that your service is offline and am happy to further help! What troubleshooting steps have you tried so far?
On the internet modem, is the power light on, flashing or off? If that is on or flashing, is the light white, amber, blue, or another color?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed. To learn more about how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.
XfinityRay
Official Employee
•
3.9K Messages
10 months ago
Good evening, user_lre0gk! I am sorry to hear that your service is offline and am happy to further help! What troubleshooting steps have you tried so far?
On the internet modem, is the power light on, flashing or off? If that is on or flashing, is the light white, amber, blue, or another color?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed. To learn more about how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.
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