Visitor
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2 Messages
Service
Every week I have to call in to rest everything. I pay for 600 mbps service and all I get is 100-200 mbps download at best. Not every the 70% you are satisfied on providing. Since I do not get the service I pay for, can I pay 25% of the my bill?
XfinityChelseaB
Official Employee
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1.8K Messages
7 days ago
Hello @user_au2q5g, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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110.7K Messages
5 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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