Visitor
•
1 Message
Service
Do not do business with Xfinity if you have another option please take it I am going on 7 days without service and today they were supposed to be here to restore my service but instead after waiting 5 hours for them to show up I get a phone call telling me it won't be for another 8 days before they send somebody out do not do service with Xfinity this is me telling you the truth if you do you will regret it trust me I do as many many others do
XfinityEva
Official Employee
•
1.6K Messages
1 day ago
Hello there! Thank you for taking the time to reach out to us. I am so sorry to hear that this has been your experience. We can definitely take a look for a sooner appointment or make sure you are on the Appointment Waitlist for a sooner date. Text WAITLIST to 266278 to request text messages regarding the Appointment Waitlist..
In the meantime we would also recommend using the Xfinity Hotspots to stay connected. https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
To check for an appointment here feel free to send us a direct message with your full name and service address.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0