Skip to main content

    Support

    Offers

W
Williamsjenmy
1st Topic

1 Message

Tuesday, June 18th, 2024 12:47 AM

Closed

Service

I contacted customer service this morning, and it is almost 9:00 at night. My 17-year-old brother who is now traveling across the country phone is not working at all. I was told I would receive an update on why their phone is not working by 7:00 p.m. And have not gotten a call.

Question

 • 

Updated 

11 months ago

19

1

0

XfinityMartyR

Official Employee

 • 

2K Messages

11 months ago

 

Williamsjenmy Thanks for reaching out to us over our Xfinity Community Forums. I do apologize you have not received a call back from our Xfinity Mobile Team regarding your brothers phone. Since this is an urgent issue, I would suggest calling the Xfinity Mobile Team again for a status. The team can be reached at 888-936-4968. 

 

0

0

forum icon

New to the Community?

Start Here