1 Message
Service
I'm not happy with not receiving any information on when service in my area is going to be down because you are doing work in the area. You need to compensate for no service during your shutdown
1 Message
I'm not happy with not receiving any information on when service in my area is going to be down because you are doing work in the area. You need to compensate for no service during your shutdown
XfinityDena
Official Employee
•
3.3K Messages
1 year ago
I am sorry for how your experience has made you feel. Being a customer myself who also works from home, I can completely understand your frustration @user_yda94v. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291 once resolved to apply for a credit.
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