service verification e-mail

I do rudementary computer work from home using my home internet connection.

My internet was acting very badly this morning.

I called Xfinity for help and your "computer voice" did a "re-power" or what ever and it is working now.

WHAT I NEED NOW IS SOME SORT OF LETTER OR E-MAIL THAT I CAN SHOW OR SEND TO MY BOSS THAT CAN PROVE I WAS NOT JUST GOOFING OFF DURING THE CONNECTION DOWN TIME.

Is this at all POSSIBLE? You send e-mails to verify payments that were made don't you...this amounts to the same thing

PLEASE ASSIST...YOUR "COMPUTER VOICE" DOES NOT UNDERSTAND MY PROBLEM OR REQUEST!

Bruce Jennings