Visitor
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1 Message
Service upgrade outages
Xfinity has been engaged in scheduled service outages going into a second week in Barnstable, MA. The text message I receive each day prior to the outage is… “We've started work to enhance the network in your neighborhood. Our teams are working as efficiently as possible to finish within the day. You'll experience service outages at XXXXX during this time and we'll text you when work is complete.”
The internet then goes down shortly after for most of the day. Everyone in the household works from home for employers that expect us to log in for work. We absolutely can’t have our connection interrupted for an undetermined amount of time! Why does xfinity say this will be resolved in a day when it has been going on into what will now be a second week? This is not a natural disaster. It is scheduled. Schedule the work for weekends or nighttime, not during business hours, please!
XfinityJon
Official Employee
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1.2K Messages
2 hours ago
Good afternoon user_yy5f2n. I would be more than happy to look into this further for you. I also work from home, so absolutely understand the importance of staying connected.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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