Visitor
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2 Messages
Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
RyGuyRed1
Visitor
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2 Messages
2 days ago
It's now the 11th. That's 10 days without service that I have paid for.
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EG
Expert
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114.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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