Service Upgrade hasn't gone through

I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?

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RyGuyRed1

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2 Messages

2 days ago

It's now the 11th. That's 10 days without service that I have paid for.

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XfinityDena

Official Employee

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3.9K Messages

Thank you for reaching out. I would be happy to take a look at the account. @RyGuyRed1 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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2 days ago

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EG

Expert

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114.8K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

RyGuyRed1

Service Upgrade hasn't gone through

RyGuyRed1

XfinityDena

EG

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