Service Update

I've asked for updates, xfinity said they are not allowed to contact the tech working on our issue. We have power, I followed your lines but haven't seen one truck working on it. I don't live in a flood area. If power is the issue can't you just hook up a generator like you say you are doing in your social media updates? Here our homes aren't flooded or waiting for water to recede. So could we have an update that actually tells us something? We have families and need to  plan accordingly for our kids and jobs. 

Hello, thank you for taking the time to reach out on social media. I know how important it is to have reliable service, and I'd like the opportunity to check into that for you. To access your account information will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code?

You want me to post my name and address on a public forum?

Hello @user_onmqf2, thank you for taking the time to reach out on social media.  I understand your concern with the services, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello @user_onmqf2, thank you for taking the time to reach out on social media. Our hearts go out to those affected by Storm Milton, and we hope that they and their loved ones remain safe.

Xfinity is working to get our customers connected as quickly as possible. Please note that flooding may be keeping the local power company, as well as our technicians, from entering the area. The water must recede before anyone can enter the area to begin restoring power (and our network, if needed).

You may be offline due to a local power outage. Once any flooding recedes, power companies need to ensure the area is safe before our teams can begin to make repairs. If power to your home has been restored, it may be that the Xfinity network serving the neighborhood does not have power, preventing their Xfinity services from working.

We do not have an estimate time to resolution at this time. There are many factors affecting this situation over which we have no control. For service updates, customers can sign up for text alerts using the Xfinity app or go at xfinity.com.

For more information on Xfinity’s response and restoration efforts, customers can visit the Florida Region’s blog here https://florida.comcast.com/2024/10/07/milton/. 

I've asked for updates, xfinity said they are not allowed to contact the tech working on our issue. We have power, I followed your lines but haven't seen one truck working on it. I don't live in a flood area. If power is the issue can't you just hook up a generator like you say you are doing in your social media updates? Here our homes aren't flooded or waiting for water to recede. So could we have an update that actually tells us something? We have families and need to  plan accordingly for our kids and jobs.

Good evening @user_onmqf2! I see the maintenance in your area has been completed. Are your services back online?