Service Unavailable at my address

Why is my address unserviceable?

In 2022 we had a survey team from Comcast to come on to my property to measure the powerlines to eventually install xfinity internet down our driveway, since our county had a contract with Comcast to provide service to everyone in the county. We asked if we would be able to get service at my home since we were pretty far back from the main road. We live on a driveway that is similar to a cul-de-sac and my property has 3 homes on it. The worker made sure to measure the lines that went to my home and said that it would NOT be a problem to get service to us when they finally ran the fiber optic cable out this way. He said he wasn't sure when it would be available, but we would definitely be able to get service when they did since we were not too far from the power line.

Fast forward to February 2024. We noticed comcast had started to install fiber optic internet down the road I live on. WE WERE SO EXCITED, since there were no other internet options available at my address except for satellite internet which is nowhere near the same as cable internet.

Fast forward again to April 2024 and we had the installation team to come down MY 1/2 mile driveway, installing the cables on the power poles that lead right up to my house. They were on my driveway for over 2 weeks installing these cables. I had to move vehicles so they had access to my power pole beside my house. All was fine! WE WERE SO EXCITED TO GET XFINITY INTERNET AFTER NOT HAVING INTERNET FOR 10 YEARS!!

We waited and waited until the installation crew was off our main road before we called and tried to sign up for internet. They told us to try again later, maybe wait a week or so. 

So we did. This time when we called back they told us they would have to send a tech to check out the powerlines and make sure we were close enough to the pole. Totally fine! We knew we were close enough because the survey team that came out 2 years ago said we would be fine. 

Two days later, we got the text saying that we were just unserviceable. A tech never came onto the property. It was just canceled remotely.

  We have tried multiple times to just get a tech to come look at the pole that our house goes to, because we WATCHED the installation team install the equipment on it.  A man literally set up a fold out table beside the power pole and spliced the equipment together and then PUT IT ON OUR POLE.

Every attempt was met with cancelation. Every single time. We were confused. Why did they bother running the equipment on my property when they could have bypassed my driveway completely? All three homes on my property could not get service. Xfinity kept telling us that we were not serviceable. 

Until Monday July 1, 2024. One of the ladies that rents a house from me signed up and they didn't cancel on her. They told her that she was serviceable. She has an appointment set up for mid July to install xfinity internet. What changed?

We got excited and signed up for like the 6th time, only to receive a call from xfinity to tell us that my address was not serviceable. So once again, we put in a ticket to have a tech to come out and look at the lines to see if we were serviceable. Today, it was canceled yet again remotely. A tech never showed up. 

I just want to know if I really am unserviceable or if it is going to randomly become available like it did for my rental house. I am starting to lose hope and looking more into Starlink internet since Xfinity doesn't seem very interested in gaining a new customer.