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gdubbc
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Conversationalist

Regular Visitor

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9 Messages

Saturday, August 24th, 2024 3:36 PM

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service transfer

Hi Support,

I recently initiated a service transfer request that was "approved". I can log into the Xfinity app and see the new service address. I am moving in today and noticed that there's no coaxial wall connector on any of the walls in the house.  Can you please help?

Thank you!

Question

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Updated 

9 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

9 months ago

 

gdubbc Thanks for posting on our Community Forums. That seems pretty strange that your new home wouldn't have any coax outlets, though I've seen it before with older homes. We should be able to schedule a technician to assist with the installation, though there could be a charge applied to the next statement. If you'd like, you can also check out HelloTech, which is a partnership we have for local technicians, and most of the time can provide a discounted rate for being an Xfinity customer. 

 

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gdubbc

Regular Visitor

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9 Messages

Hi Thomas - thanks for taking the time to reply. Confirming that it's a an old house that I'm moving into. Though the address showed up as being serviced by Xfinity, so I am also surprised there's no existing connection in place.  Is there any chance of waiving the install charge given the situation?  I do have my own equipment already.

Thanks

9 months ago

0

XfinityThomasD

Official Employee

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1.2K Messages

We can look into the address and see what options are available for you before proceeding with any scheduling. Please send our team a direct message with your full name and address.


To send a Direct Message:
 
Ensure you are logged in
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
o As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
o An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

I am an Official Xfinity Employee.
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9 months ago

0

gdubbc

Regular Visitor

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9 Messages

Sure thing. Just sent message with the new service address.

9 months ago

0

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