Visitor
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2 Messages
Service to be put back on
Title: Service disconnected by pole technician yesterday—8/2/26 given an appointment 3 days out. Need urgent escalation.
Message: Yesterday, an Xfinity crew worked on my neighborhood utility pole around 5:00 p.m. My cable was working perfectly fine before they arrived, but it has been completely dead since they left (Error code RDK-03003). I have called support multiple times today. They acknowledged the issue and gave me a credit, but the earliest appointment they could give me is August 6th. Waiting 3 days for technician-inflicted damage is unacceptable. I am looking for a corporate employee to submit an emergency escalation ticket (ER ticket) to local dispatch to pull my appointment forward to today or tomorrow morning. Thank you.
Started at 7:00 am. Tried to fix at office. Told it is on their end, their line, not my equipment. Someone would call me back in 1 and a half hours
Called at 11:00 told ticket issued someone would call in 1 and hour hour
Called again at 2:00 p.m. told I had appt for 8/6 between 8:00 and 10:00 a.m. This is appointment right now, asked for supervisor and was disconnected
Called again an someone out of country issued Ticket <Edited: Personal Information> and someone would call if a sooner date was available.
XfinityRay
Official Employee
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4.1K Messages
6 hours ago
Hi there, @user_9cvv6a! Thank you for reaching out about getting a sooner appointment time. I am sorry to hear you are without service and understand that is a frustrating thing to have happened. The ticket that was opened was to see if there were any sooner times that we could come out. Have you also signed up for the appointment waitlist, https://www.xfinity.com/support/articles/appointment-waitlist?
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