Visitor
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1 Message
Service times
Home internet went down on a Tuesday mornings. Next available time for a tech to come out and look at the issues isn’t till the following Wednesday. 8 days of no internet and having to rely on my phones mobile hot spot. This is unacceptable time to have something fixed.
XfinityChelseaB
Official Employee
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2.2K Messages
2 hours ago
Hello @user_neb6mh, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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