Service tickets updates

I currently have three open service tickets with xfinity home internet, both created a week ago. When I call I am unable to get any updates and as of today, the tickets have yet to be assigned to a handler.

My internet has been disrupted for the past 3 weeks. I had to return my equipment to the xfinity store, and they were even unable to give me any info as to why my service was disconnected (it was only active for one week). I later found that the previous tenant of my apartment was the cause of an address block to my apartment. Now, 2 weeks later, I still don't have home internet.

Not only that, but an xfinity representative fraudulently used my information and sent equipment to a strangers address in a different city, then xfinity called me asking me to return it. My personal information, as well as my banking information was being used. I only noticed this when I got an email about my bill being due soon, which was strange considering I have no internet in my home. I looked up the tracking and it was sent to an apartment complex 75 miles away, and I have no idea who's in possession of it.

Coming up on a month now I have had no internet and no real communication with a representative. Every time I call I'm being sold xfinity mobile instead of getting answers about these tickets. 

Who can help? I have the ticket numbers.