NancyRHM Thank you so much for stopping in for help with your ticket. Most of the time, you would get a text message alert for tickets connected to service issues. Could I ask what the ticket is for?
It is a very long story. Service in our area was disrupted a month or two ago because of work AT&T was doing. An Xfinity tech spent more than 6 hours at our home, changed all of the cable, installed all new boxes, and new wall outlets, and it still didn't fix the problem. We were told that a ticket was created so that once AT&T was finished, xfinity would follow up and make sure our services were corrected. The services are still not corrected, and now I'm being told there's no ticket. I'm not sure where we go from here.
NancyRHM, you having to go without services due to another provider is not a normal solution. We would be happy to help look more into this for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
There is no bell icon. When I tap the little speech bubble, it takes me to Conversations. From there, if I tap the pencil icon, I have to enter a name. Not sure what to enter there.
Honestly, this would be so much easier if I could just talk to a person by phone. Is that not possible?
XfinityAmandaB
Official Employee
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