Service ticket not showing on my account.

Thanks for reaching out to us,  we do apologize for any inconvenience, those type of ticket are for down cable lines that may need to be raised or buried, which generally those are only opened if there's no issue with your connection to your home.

  So the appointment you have would still remain, but you do not need to be there for those type of appointments as they are outside work only.

But if you lost connection to your home then we actually need to schedule what's called a trouble call tech because they need to come reconnect the lines first to make sure everything's working.

So we'll need to take a deeper look at your account and get this set up correctly.  To get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message