Visitor
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1 Message
Service terrible customer service is worse
I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them. The internet is incredibly slow. The only thing that has grown is the bill. Paying 300/mo for garbage service. I have been told many times I would be contacted by customer service. I never receive a follow up
XfinityAmira
Official Employee
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4.7K Messages
9 hours ago
Hi user_c15izd! We appreciate you taking the time to reach out about these service concerns on our Xfinity Forum. I am sorry to hear about these ongoing issues and the lack of support you've received. This is never what we want for our customers, and my team is here to help. To best support you with these concerns, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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